Terms of Service
(a) establishes any relationship between YOU and US;
(b) Enrol or register you in any similar course/training Provider institution, or in any similar institution; or Please read these Terms carefully, as they form the entire agreement between You and the Company.
By accessing, registering on or using our Website or its Services in any way or by clicking on a button or taking similar action to signify your affirmative acceptance of these Terms, you hereby represent that:
i. You have read, understood, and agreed to be bound by these Terms and any future updates and additions to these Terms, as published from time to time at the Website.
ii. You are of sound mind and at least 18 years in age, in order to form a binding contract with Us. If you are under the age of 18 years, you shall not access this Website or make any purchases of services on our Website, unless the same has been done under the guidance and with the consent of your legal guardian.
iii. If it is brought to our notice or if it is discovered that you are under the age of eighteen (18) years and are accessing this Website without consent and guidance of your legal guardian, we reserve the right to suspend your access.
iv. We will not be liable for any harm caused to you on account of any use of the Website without appropriate parental consent. TEENAGERS CAN ALSO SEEK THERAPY AND THIS POINT CAN BE REMOVED (According to contract law, any contract with a minor is considered to be void and therefore unenforceable before the court of law.
This is why we have mentioned that in case you are below 18, you can access the website only with the consent of the guardian. Even if now they will not take the consent of guardian, that will be fine, but it is our responsibility to make this statement out loud.)
2. Training Disclaimer
a) The information provided on this Website or through Services is for general informational and educational purposes only. Nothing contained on this site is intended to be used as professional or counselling advice. Nor should it be used to diagnose, treat or cure. It is advised in this instance, that you use the information presented here at your discretion and that you always seek the advice of a qualified professional should you feel you need it.
b) You understand and acknowledge that the certifications provided on our platform, after the completion of your trainings in the field of psychology, cannot be treated as a professional degree/diploma or any similar kind of
document and it cannot be used for the purpose of professional practice in any field of medical, psychological etc.
3. Accounts, Passwords and Security
a) To access various parts of the Website and to avail various Services, you might be required to register and create an account. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You also have an option of signing up using social media accounts, such as Google, LinkedIn and Facebook. As part of the registration process, you will create a password and account.
c) You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your account, including, without limitation, all actions by sub-users registered under your account. You agree to (a) immediately notify Company of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Company cannot and will not be liable for any loss, damage or other liability arising from your failure to comply with this Section or from any unauthorized access to or use of your account.
a) Communication Attempt: For any services purchased, our team shall make two (2) attempts to reach out to the customer for confirmation of the services. In case, the customer fails to respond within 7 days of the last communication attempt, the service will be treated as consumed and no refunds shall be provided in that case.
b) Technical Difficulties: In case, of technical difficulties during or at the time of the session, we will check with your service providers. Only if the case is found to be genuine in our sole discretion, your appointment will be rescheduled.
c) Chat and Audio/Video Sessions: For Chat and Audio/Video Sessions, in case, the customer fails to turn up at the time of the appointment, appointment will be treated as consumed and no refunds shall be provided by us.
d) Face to face appointments: For Face to Face appointments, any no shows are treated as availed services and no refund or rescheduling shall be provided by us in such a scenario.
e) Re-schedules: For any reschedules, the customer needs to inform us at least 24 hours in advance.
5. USE OF THE SITE
i. Allowed uses:
a) Directions of Use: You must follow any and all guidelines or policies or directions of use as associated with each of the Services.
b) Accurate Information: You must be responsible to provide accurate and updated information wherever you are asked to provide so.
c) Material: For the purposes of these Terms, “material” shall mean any text, video, graphics and sound material, published on the Website, whether a copyright of Company or any third party. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner or otherwise so as to create a database in electronic or paper form comprising all or part of the material appearing on the Website. You must not reproduce any part of Company Website or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so.
ii. Restricted uses:
a) You must not misuse or interfere with the Services or try to access them using a method other than the interface and the instructions that we provide. You may use the Services only as permitted by law. Unless otherwise expressly stated, you may not access or reuse the Services, or any portion thereof, for any commercial purpose.
b) You must not:
republish material from this Website on another website;
sell, rent or sub-license material from the Website;
show any material from the Website in public without our consent;
edit or otherwise modify any material on the Website;
reproduce, duplicate, copy or otherwise exploit material on our Website for a commercial purpose; or
infringe or violate our Intellectual Property Rights or Intellectual Property Rights of any third party;
We reserve the right to restrict your access to any areas of our Website, or indeed our whole Website, at our
iii. You must not use our Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
iv. You must not use our Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
v. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Website, without our express written consent.
vi. You must not use data collected from our Website or our directory for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
6. Limited access
Company grants you a limited, non-exclusive, non-transferable access to view the content and associated content on the Website for which you have paid all required fees, solely for your personal, non-commercial purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with a particular Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent,
share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any content unless we give you explicit permission to do so in a written agreement signed by our authorized representative.
You agree to pay the fees for Services that you purchase, and you authorize us to charge your debit or credit card or process other means of payment for those fees. Company works with third party payment processing partners to offer
8. Refund Policy
a) Situations where full refund is allowed: If we are unable to reach out to you within 4 working days of your booking, then you can claim a full refund. Please Note, no therapy will be provided in case you request us for the refund in such case.
b) Situations where no refund will be given:
i) If You have paid for the session and the therapist has reached out to you within the required number of days, and you do not wish to take the therapy, in that case, no refund will be given to you.
Please Note: If you wish to cancel it for any reason before taking the session, no refund will be initiated for the same. Please be sure that you really need to take the therapy before making any payments.
ii) If you are unhappy with the services, no partial or any refund will be given in this case. Only possibility which exists in this case is that we will consider to change your assigned therapist after carefully considering all the valid points and reasons, at our sole discretion. In this scenario, your therapy will resume from that point only and no previously used minutes will be provided to you. You will only get your left over minutes for the session.
iii) Suppose, you have completed your session minutes and are not happy with the services, no refund will be given in this scenario. You need to re-opt for the packages and we will consider to change your previous therapist
and will provide you the new therapist, at our sole discretion. But You will have to re-pay for the new package.
iv) Suppose you wish to cancel your session in between the session because of any reason, no partial or any refund will be given to you.
Note: Scheduling sessions is your responsibility and not the therapist responsibility. In case your therapist is not giving you slots, you must message email us at (firstname.lastname@example.org). After validity expiration, no requests will be heard.
v) Therapist holds the choice to change your appointment time and slot if they feel like. No complaints will be taken into consideration for that.
vi) If you are not present at the assigned time, You must tell the therapist at least 24 hours prior to the booked slot, failing to do so will cancel your minutes.
vii) Usually session happens once in a week and therapist has the freedom to choose the time slot for you. You can request the therapist to have the session as soon as possible but therapist will have the final say in choosing
the day and time for you.
viii) It is your responsibility to complete your sessions within the validity time period, you must contact your therapist to fix your next session. If therapist is not helping you to fix the session, please send us the email to notify us about the same.
9. Ownership Rights
This Website and its content shall remain the sole property of Company. Your use of or access to this Website shall not in any way transfer or assign to you any ownership or other proprietary rights in or to this Website or any content
published by Us. This Website and the Content, including but not limited to the layout, typography, underlying HTML, Java scripts, text, audio clips, video clips and graphics, and in the expression of the information contained
herein, whether as a compilation or otherwise is protected by Copyright Act, 1957, Trade Marks Act, 1999 and other relevant IP laws, rules and regulations. Trademarks, trade names and designs appearing on this Website are the
exclusive property of, or are licensed to, Company and are protected. No use of a trademark, trade name or design appearing on this Website may be made without the prior, written permission of the Company.
11. Links to Third-party Sites
The Website contains links to third-party websites. Whenever you click on such links, you are taken to such third party website, and you get out of the jurisdiction of our Website. Therefore, whenever you click on the links of such
12. Legal Actions
If you are found you are found degrading, tarnishing, maligning the image, goodwill or reputation of therapybysaachi.com, by spreading hate, false, fake reviews or engaging in mala fide actions against the platform or against any other associates of the Company, strong legal actions will be taken immediately.
13. Legal Disclaimer
a) WE ARE NOT A PROFESSIONAL MEDICAL SERVICE OR SUICIDE PREVENTION HELPLINE. IF YOU ARE FEELING SUICIDAL, WE WOULD SUGGEST YOU IMMEDIATELY CALL UP A SUICIDE PREVENTION HELPLINE OR SEEK MEDICAL HELP. WE DOES NOT OFFER PERSONAL HEALTH OR MEDICAL ADVICE. IF YOU’RE FACING A MEDICAL EMERGENCY, CALL LOCAL EMERGENCY OR
MEDICAL SERVICES IMMEDIATELY, OR VISIT THE NEAREST HOSPITAL URGENT CARE CENTER. YOU SHOULD CONSULT YOUR DOCTOR PROVIDER BEFORE STARTING ANY NUTRITION, DIET, EXERCISE, FITNESS, MEDICAL, OR WELLNESS PROGRAM.
b) We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will Company or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.
c) We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.
14. Exceptions and Limitations
a) We do not make any representation or warranty as to the quality or value of the services offered on the Website, or availability of Expert(s). We do not implicitly or explicitly support or endorse any services on the Website. We shall not be liable for any errors or omissions, whether on behalf of our platform or any third parties.
b) While we carry out background checks and verifications on all Experts, you understand and acknowledge that we do not endorse, recommend, warrant or guarantee to qualifications, expertise, claims or background of any Expert, or any service, advice, opinion, recommendation provided by an Expert. Nothing contained in these Terms, the Website or on any third party site shall be considered as an endorsement, recommendation, referral, verification, warranty or
guarantee with respect to (a) any Expert; (b) the Website or (c) any service, advice, opinion, recommendation made available via the Website or (d) the validity, accuracy, availability, completeness, safety, legality, quality or applicability of any information made available via the Website.
c) You acknowledge that there will be occasions when the Website may be interrupted, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or
d) You agree that we are not responsible for, and does not endorse, user content posted within the Website. We do not have any obligation to pre-screen, monitor, edit, or remove any user content. If your user content violates these Terms, you shall be solely responsible for any legal consequences with respect to such user content.
e) We reserve the right to remove any user content from the Website for any reason, without prior notice. User Content removed from the Website may continue to be stored by us, including, without limitation, in order to comply with certain legal obligations, but may not be retrievable without a valid court order. We will not be
liable to you for any modification, suspension, or discontinuation of the Website, or the loss of any User Content.
f) We may, without prior notice, change the Website, stop providing the Website or features of the Website, to you or to Users generally, or create usage limits for the Website. We may permanently or temporarily terminate or suspend your access to the Website, or delete any User Content without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms, or for no reason. Upon termination for any reason or no reason, you continue to be bound by these Terms.
15. Warranty and Limitation of Liability
a) Our Services are provided "as is," and we make no guarantees that they always will be safe, secure, or error-free, or that they will function without disruptions, delays, or imperfections. To the extent permitted by law, we also DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
b) WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE WEBSITE OR ANY HYPERLINKED WEBSITE OR SERVICE, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
c) We cannot predict when issues might arise with our Services. Accordingly, our liability shall be limited to the fullest extent permitted by applicable law, and under no circumstance will we be liable to you for any lost profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages
arising out of or related to these Terms or our Services, even if we have been advised of the possibility of such damages.
d) Indemnity You acknowledge to defend, indemnify and hold Company, its affiliates, subsidiaries, directors, officers, employees, agents, partners, and any other licensors (hereinafter referred to as “Indemnified Party”) harmless from and against any claim, disputes, or demand, including reasonable attorneys’ fees, made by a third party, relating to, or arising from:
a) Your violation of any third-party right;
b) Your wrongful or improper use of the Services;
c) Your violation of any applicable laws, rules or regulations or any other applicable law through or related to the use of our Services;
d) Your violation of these Terms or any other policy of Company as associated with the Services;
e) The indemnifications set forth above will survive the termination or expiration of these Terms and/or your use of the Services.
e) Violation of these Terms If we determine that you have breached our Terms or Policies, we may suspend or
permanently disable access to your account. We may also suspend or disable your account where we are required to do so for legal reasons.
f) Governing Law and Dispute Resolution
i. Governing Law: The Terms and any dispute arising from the same will be governed by applicable law of India.
ii. Dispute Resolution:
a) If in case, any controversy, conflict or dispute of any nature arises between the User or third party and the Company in connection with the provisions of these Terms, or out of or relating to or in connection with the use of Website or Services, the parties shall spend at least 15 days to try and use all means to amicably resolve that dispute or conflict or controversy.
b) If however, the attempt to settle such a dispute amicably fail, then such controversy, conflict or dispute between the User or third party and Company, shall be referred to the exclusive jurisdiction of the appropriate
court situated in Mumbai, Maharashtra.
g) Notices We may give notice by means of a general notice via electronic mail to your email address as available with Us. If You want to give a notice to Us, You can do so by dropping an electronic mail to email@example.com.
i. Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable
law and the remaining provisions of these Terms will continue in full force and effect.
Company and You or any other party be deemed to modify any provision of these Terms.
iii. Entire Agreement: The Terms, together with any additional terms and conditions incorporated herein or referred to herein constitute the entire Agreement between Company and You, relating to the subject matter hereof, and supersedes any prior understanding or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on our Website.
iv. Updates to these Terms: We may add to or change or update these Terms at any time, from time to time, entirely at its own discretion, with or without any prior written notice. You are responsible for checking these Terms periodically. Your use of the Site after any amendments to the Terms shall constitute your acceptance to such amendments.
i) Grievance redressal In compliance with the Information Technology Act, 2000 and various rules framed
thereunder, it is mandatory to appoint a Grievance Officer. Therefore, in the event you
j) Feedback and Information We welcome your questions or comments regarding the Terms. You can write to us
via email: firstname.lastname@example.org